Paula J James

Paula J James has extensive experience in higher education and office management, currently serving as the Graduate Outcomes Manager at Cardiff University since September 2013, where responsibilities include overseeing the HESA Graduate Outcomes survey and managing related stakeholder communications. Previous roles at Cardiff University involved project management for the DLHE survey and administration supervision. Paula J James has also held office management roles at Grange Industries Ltd and CFR Roofing, and served as a Quality Assurance Analyst at Lloyds Banking Group, emphasizing service quality and operational efficiency. Earlier career highlights include multiple positions at Prudential UK, where achievements such as the Shining Star Award recognized contributions to improving processes and training staff. Education includes coursework at Cardiff University in 2014 and 2016.