Elijah James is a Technical Support Analyst at Care.com, with a strong background in IT support roles spanning multiple companies. Notable experience includes serving as a Helpdesk Support Specialist at Care.com, where responsibilities involved addressing complex IT issues, managing hardware and software inventories, and providing training. Prior positions at Year Up involved HRIS support and IT services coordination, emphasizing ticket management and troubleshooting for various devices. Earlier experience as a Junior Dev Ops Engineer at Beth Israel Deaconess Medical Center included collaboration on cloud application organization and documentation using Google applications and Confluence. Elijah holds a degree in Computer Technology from Franklin Cummings Tech and has completed an array of IT-related courses while earning credits towards an Associate degree in Business Management.
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