Wafa Jamali is a seasoned professional with extensive experience in customer service and quality management, currently serving as the KSA Captain Experience and Quality Senior Supply Lead at Careem since September 2015. Previous roles at Careem include KSA Captain Experience and Quality Supply Lead, KSA Operation and Quality Associate, Customer Service Executive, and Captain Support Executive. Prior to joining Careem, Wafa worked as a Customer Service Team Lead at DMS MENA in Modern Electronic Company Limited, where expertise was developed across various departments. Earlier career experiences include positions as a Customer Service Executive at DMS Mena, a Summer Vacation Classes Teacher at Alraid Institute for Females, and a Teacher Assistant at Alfawaz International School. Academic credentials include a Secondary High School degree in Arts and Humanities from Pakistan International School, a Computer and Secretary Diploma from Almashael Institution for Females, and graphic design and English courses from Almashel Institution for Female Training.
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