Joy Mullins

Joy Mullins is a dedicated customer success professional with extensive experience across various roles in customer support and management. Currently serving as a Customer Success Manager & Support Specialist at CareerCraft since November 2024, Joy is committed to assisting schools and districts with their inquiries and enhancements. Previous experience includes a role as Customer Success Manager II at Recurly, where Joy focused on understanding and addressing customer business challenges, and as a Customer Service Specialist at Syncro, enhancing customer experiences with actionable insights. Joy also contributed significantly to Stripe's Risk team, handling fraud-related escalations, and held multiple positions at Recurly, where strategic management and customer enablement were key responsibilities. With an earlier background at Greenville Health System as a Lead Customer Service Representative, Joy has a strong foundation in both customer service and operational support.