Adora Drew

Adora Drew has a wealth of experience in various roles. Adora began their career in 2000 as a Sales Development Representative at Pitney Bowes. In this role, they coordinated appointments through cold calling to small businesses within assigned territory to provide business solutions, presented oral presentations to potential clients for office solutions according to pain points, and increased market share by maintaining customer satisfaction through follow-up calls with assigned accounts resulting in referral business. In 2001, they became an Account Executive at IBM, where they provided support to clients in the commercial arena by resolving customer challenges and providing solutions to enhance operational performance, worked closely with customers to understand business needs and recommend continuous improvement and innovation plans, and collaborated with team on various group projects to coordinate work solutions. In 2006, they became a Substitute Teacher at Fulton and Dekalb Counties, where they implemented lesson plans provided by primary teacher in mainstream and special needs classes, established professional relationships with students, administrators, and teachers to increase learning productivity, and accompanied special needs students into the community to enhance occupational skills. In 2011, they became a Personal Injury Paralegal at D.A Heard Law Group, where they managed personal injury cases exceeding customer satisfaction by closing cases in a timely manner, effectively communicated with cross-functional team to obtain facts and statements, and consistently closed 80% of caseload within 60 days. In 2003, they became a Licensed Real Estate Agent at Solid Source Family First Realty, where they guided buyers and sellers in marketing and purchasing property, increasing revenue by 16% in 2005, promoted property sales through advertisements, open houses, and multiple listing services, which increased annual revenue by 9%, and initiated negotiation process and consulted with clients concerning market conditions, prices, mortgages, and legal requirements to ensure a fair and honest deal. In 2014, they became a Senior Court Clerk at Fulton County State Court, where they provided excellent customer service to increase overall department customer satisfaction by 40%, regularly provided in-court support to Judges for court hearings, and updated courts database within procedural deadlines to ensure accurate monthly case progression reporting. Finally, in 2018, they became a Litigation Manager at Superior Court of Fulton County, where they conducted workload assessments and devised new operational processes that led to a 45% decreased caseload, increased case progression working with a cross-functional team of 10, and consistently closed 20% of caseload monthly by generating reports and spreadsheets for review. Most recently, in 2022, they became a Technical Sales Engineer at Careerist.

Adora Drew's education history includes a Bachelor's of Arts in Psychology from Tuskegee University, which they obtained between 1995 and 1999. In 2013, they obtained a Paralegal Certification from Emory University in Paralegal Studies. In 2023, they obtained an Introduction to AWS for Non-Engineers: 1 Cloud Concepts certification from LinkedIn. Additionally, in 2013 they obtained a Paralegal Certification, and in 2003 they obtained a Real Estate Broker/Sales Agent certification from the Georgia Real Estate Commission. In 2022, they are expected to obtain a Sales Engineer Certificate in Information Technology from Careerist.