Jessica Pierre

Jessica Pierre, MBA, brings extensive experience in customer service and career management, with a career spanning over 17 years at the Tampa Bay WorkForce Alliance in various roles including Call Center Representative, Career Manager, Case Manager, Quality Assurance Specialist, and Career Counselor. Demonstrating strong skills in managing caseloads, developing vocational goals, and conducting assessments, Jessica has successfully assisted numerous program participants in achieving their employment objectives. Additionally, experience at the University Area CDC and Coleman and Associates further highlights expertise in service coordination and complaint resolution. Jessica holds an MBA in Non-Profit/Public/Organizational Management and a BS in Human Services from Springfield College.