Heidi Smith is a Product Owner at CareFirst BlueCross BlueShield, where they represent customer and business needs within the My Account Member Portal domain. Previously, they served as a Senior Scrum Master, facilitating collaboration for product teams, and have held leadership positions at Capital One, overseeing Scrum Master functions and managing complex projects. With a background in IT project management from companies like Liberty Mutual Insurance and Health Dialog, Heidi has consistently contributed to agile project delivery and strategic transformation initiatives. They possess an array of certifications, including POPM, RTE, CSM, SASM, and SDP.
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