Kendal Erickson is a seasoned professional in incident management and operations, currently serving as the Major Incident Manager Team Lead at CareFirst BlueCross BlueShield since December 2022. Prior to this role, Kendal worked as an Incident & Problem Manager at Zotec Partners and led the Global Operations Center team at Charles River Development, where guidance was provided during a significant shift to a Software as a Service (SaaS) model. Additional experience includes roles at Blackbaud as a Senior Customer Support Analyst and at ACTIVE Network as a Client Application Specialist, along with earlier positions in video production. Kendal holds a Bachelor's degree in Telecommunications Video Production from Ball State University.
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