Katie Ernst

Katie Ernst is a seasoned professional with diverse experience spanning customer care, writing, quality assurance, and administrative support. Currently serving as a Customer Care Team Lead and previously as a Member Services Representative at Careington International Corporation, Katie excels in customer service operations. As a Freelance Writer since January 2019, Katie has demonstrated strong skills in creating engaging articles and documents. Prior roles include Quality Assurance Specialist at Signature Plating, where attention to detail ensured compliance with FAA standards, and various administrative positions at Breckpoint and Bluegreen Vacations that emphasized organizational support and maintaining confidentiality. Katie's background is further complemented by a military service record with the United States Air Force and educational credentials in graphic design and communication.