John Luna

John Luna has extensive experience in healthcare operations and case management, currently serving as Operations Manager and former Senior Case Manager at CareMetx, LLC since October 2016. Responsibilities include training new employees, providing support to physician offices and patients, ensuring compliance through self-audits, and processing copay assistance applications. Previous roles include Health Plan Representative at Kaiser Permanente, where John Luna managed member benefits and grievances, and Patient Case Manager at Actelion, focusing on reimbursement activities and patient assistance programs. Early experience includes case management at Genentech and administrative roles in physical therapy and retail, complemented by a Bachelor of Applied Science degree in Kinesiology and Exercise Science from San Francisco State University.