Mhi Heather S. Hayes

Heather S. Hayes has had a diverse work experience. Heather S. started their career in 2000 as a Special Needs Teaching Assistant in O'Fallon, IL School District 90, where they assisted in the development of individualized education programs for students with special needs. Heather S. also received training in various subjects such as Autism and ADHD.

In 2007, Heather joined Newport News Behavioral Health Center as a Mental Health Counselor, where they worked directly with socially and emotionally maladjusted youth and juvenile sex offenders. Heather S. collaborated with the treatment team to develop and implement individualized and group treatment plans utilizing a cognitive behavioral treatment model.

Moving on, from 2010 to 2015, Heather worked for GetWellNetwork. Heather S. held various roles including Account Manager, Account Executive, and Client Success Director. In these positions, they focused on team development, clinical workflow redesign, and client satisfaction in healthcare IT. Heather played a crucial role in business development and strategy implementation.

In 2018, Heather joined Stericycle as a Strategic Account Manager in the Communication Solutions business unit. Heather S. helped healthcare providers enhance their consumer engagement and experience, attract new patients, improve health outcomes, increase loyalty and revenue. Heather worked with a comprehensive patient engagement platform that combined technology and live voice services.

Most recently, Heather joined Carenet Health in January 2023 as a Strategic Account Manager. Their responsibilities in this role include developing strategic accounts and managing client relationships.

Heather's work experience demonstrates their expertise in healthcare IT, strategic account management, team development, client satisfaction, and mental health counseling.

Heather S. Hayes, MHI has a Master's degree in Healthcare Innovation from the Arizona State University College of Nursing and Health Innovation, which they obtained from 2016 to 2017. Prior to that, they earned a Bachelor's degree in Psychology from Christopher Newport University between 2004 and 2007.