Deena Cardinal

Deena Cardinal is a seasoned customer experience analyst with extensive experience in workforce optimization and analytics. Currently employed at CareOregon since July 2021, Deena collaborates with operations leadership to enhance tools and processes, ensuring efficient experiences for employees, members, and providers. Prior to CareOregon, Deena spent nearly 19 years at VW Credit, Inc., where roles included business analyst, supervisor, workforce management, quality analyst, and representative, all focused on improving service delivery and operational efficiency. Deena holds a Master's degree in Business Administration from Marylhurst University and a Bachelor's degree in Business Administration from the University of Oregon, complemented by a background in applied technology from Clark College.