David Murlin

David Murlin has extensive experience in workforce management and call center operations, currently serving as a Service Center Analyst and Manager of Workforce Management at CareSource since December 2007. In this role, David specializes in scheduling, forecasting, and planning for inbound and outbound call centers, utilizing tools such as Salesforce and ServiceMax. Prior to CareSource, David worked at KeyBank as a Production Manager, where responsibilities included managing phone queues and forecasting call volume and average handling time. David's career began at Elder Beerman's as a Return Area Supervisor. Educational qualifications include a Bachelor's degree in Business Administration and Management from Wright State University and two Associate’s degrees in Business Administration from Sinclair Community College.