Jb Metcalf

JB Metcalf, CBAP, ITILv.3, currently serves as a Technical Business Analyst/System Analyst at CareSource since May 2019, where responsibilities include requirements elicitation, stakeholder collaboration, and performing root cause analysis. Prior experience includes a role as Senior Product Manager at Cox Automotive Inc., where JB coordinated release management processes and facilitated cross-functional relationships. JB has also held various positions at Sogeti, The Reynolds and Reynolds Company, and is a former Chapter President of the Greater Miami Valley IIBA Chapter, promoting business analysis practices. JB holds a Bachelor's degree in Computer Science from Heidelberg University.