Jinglu McLay

Jinglu McLay currently serves as the General Manager of Experience at CareSuper, where responsibilities include advocating for members and enhancing retirement outcomes through strategic leadership in brand management, customer experience, and financial advice. Previously, McLay held the position of Head of Customer Experience and Insights, focusing on CX strategy and customer relations. Prior experience includes serving as Director of Customer, Brand and Marketing Advisory at KPMG Australia, and Director of Business and Digital Strategy at Nous Group, with a strong emphasis on client management and transformation projects. A tenure as Senior Manager at Accenture involved overseeing CRM and digital transformations across various industries, while an early role as a Digital Analyst at Aviva centered on developing digital solutions. Jinglu McLay holds a Graduate qualification from the Australian Institute of Company Directors, an MBA from Melbourne Business School, and dual Master's degrees in Business Systems and Biomedical Science from Monash University.