Lauren Grimes

Lauren Grimes is an experienced professional in customer experience and quality assurance, currently serving as Manager at CARFAX since October 2014, where leadership of a team of Customer Experience Specialists and performance evaluation methodologies are key responsibilities. Previous roles at CARFAX include Supervisor of Quality Assurance and Team Lead for Senior Customer Support, focusing on team performance and customer issue resolution. Prior to CARFAX, Lauren worked as a Front Desk Receptionist at Jouvence Aveda and as a Lead Teacher/Supervisor at KinderCare. Lauren holds a Bachelor's degree in Computer Technology/Computer Systems Technology from Old Dominion University, complemented by a high school diploma from Herndon High School.