George MacNeil is an experienced operations manager with a robust background in client services and contact center management. Currently serving as a Manager of Sales Operations at CarGurus since June 2021, MacNeil oversees governance of outsourced service partners, ensuring compliance with contracts and performance metrics. Prior to this, a role as Sr. Manager of Member Services at Zipcar involved managing B2B relationships and launching new contact centers. MacNeil's tenure at Sallie Mae included leading a strategic re-alignment of service delivery, while earlier experience at Upromise Investments encompassed operational leadership in service strategy and team management. MacNeil's career began at AIG American General Companies, enhancing customer service standards in client services. MacNeil holds a Bachelor's degree in Communications from Suffolk University.
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