Thomas Fung

Thomas Fung has a diverse work experience in various roles. Thomas started their career at The Silicon Resources (TSR) Canada Inc as a Sales Team Lead, where they achieved top sales producer annually and maintained long-term business relationships with clients. Thomas then worked as an IT Support Technician at LinkUp Group before joining IBM Canada IBM Canada Limitee as an Information Technology Service Desk Team Lead. In this role, they managed a team of 20 agents, provided IT service support to large enterprise clients, and ensured the team met and exceeded monthly Service Level Agreements. Currently, Thomas works as an IT Site Lead at ZEISS Group, where they manage the IT department, leads a team of multi-disciplined staff, and provides network support and administration. Additionally, they are responsible for SAP administration and support, remote support, and application support on CNC manufacturing devices.

Thomas Fung obtained a Bachelor's Degree in Mathematics and Computer Science from the University of Toronto Scarborough between 1993 and 1997. Thomas also attended Stephen Leacock Collegiate Institute but the degree and field of study are not specified. In terms of additional certifications, Thomas obtained the ITIL Foundation certification from AXELOS Global Best Practice in 2017 and the CCNA certification from Cisco in 2012. Thomas is also currently pursuing the Innovative Customer Service Techniques certification from LinkedIn, though the exact completion date is unknown.