Zachary Bilger

Zachary Bilger is an experienced Information Technology professional with a robust background in IT service delivery and support. Currently serving as the Information Technology Service Delivery Manager at Carlisle Construction Materials since July 2019, Zachary is a subject matter expert in the ServiceNow platform and has managed multiple IT service delivery teams, focusing on customer success through ITIL principles. Prior to this role, Zachary held various positions at RITE AID, including Onboarding Supervisor and Trainer, where a comprehensive training program was developed and delivered, as well as Voice Communications Analyst, managing telecommunications for 600 locations. Zachary's career began as a Systems Analyst at Netcomm Solutions Inc., providing help desk support for diverse clients. Educationally, Zachary holds a Bachelor of Business Administration in Information Technology Management from Western Governors University.