Kathy Harper is a Senior Product Manager at CarMax, where they leverage a wealth of experience in program management across various industries, including auto finance, clothing retail, and home improvement. Previously, they served as a Senior Manager in Business Review and Complaint Management at CarMax Auto Finance, focusing on compliance and process improvement through customer complaint analysis. Kathy began their career in contact center leadership and has held managerial roles in HR at The Home Depot. They earned a degree in Finance from New England College of Finance and studied Business Administration at Manchester Community College.
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