Ken Woolard has over 30 years of experience in telecommunications, currently serving as a Principal Engineer for CarMax since January 2001, where responsibilities include supporting contact center applications and telephony infrastructure. Expertise includes working with Genesys Cloud, Ribbon SBC, Avaya PBX, and Cisco Teleconferencing. Prior experience as a Telecommunications Analyst at Circuit City involved supporting telephony infrastructure from November 1991 to January 2001. Ken Woolard is an alumnus of Virginia Commonwealth University (VCU).
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