Michael Decarlo

Customer Experience Consultant

Michael DeCarlo, MBA, is a seasoned professional with extensive experience in customer service and sales across various industries. Currently serving as a Customer Experience Consultant at CarMax since July 2019, Michael specializes in omni-channel sales and managing incoming web requests. Previous roles include Server at AMC Theatres, Customer Service Representative at Deluxe Corporation, and Sales Associate in Flooring/Decor at The Home Depot. Notably, Michael held a significant leadership position at Boston Financial Data Services from January 1995 to October 2015, progressing from Mutual Fund Rep/Team Coordinator to Group Manager, overseeing multiple frontline teams dedicated to mutual fund client relationships. Michael earned a Master's Degree in Business Administration with a focus on Finance and a Bachelor's Degree in Political Science from Avila University.

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