Rob Cote

Rob Cote is a seasoned technology service management professional with extensive experience in problem management across various organizations. Currently serving as a Technology Service Management Engineer at CarMax since June 2022, Rob is responsible for managing and remediating production problems while identifying trends to minimize system-related errors. Prior roles include IT Service Management Senior Advisor at Cigna, where Rob led problem management initiatives and oversaw significant portfolios, and Problem Management Process Owner at MassMutual Financial Group, where Rob was accountable for process strategy and documentation. Rob has also held positions such as Interim Director of IT Operations Queue Management and Queue Manager, focusing on service management processes and customer experience improvement. Educational qualifications include a Bachelor of Business Administration from American International College and a Bachelor of Business Administration from Bryant University.