Cheryl Monson

Cheryl Monson is a seasoned professional in customer service and operations with extensive experience in leadership roles across various companies. Currently serving as Senior Director of Customer Service at Carnegie Learning since April 2020, Cheryl oversees the enterprise order management process and maintains relationships with wholesale distributors. Prior to this role, Cheryl held the position of Director of Customer Service and Sales Operations at Paradigm Education Solutions, where strategic vision and performance metrics for customer operations were established. Earlier career achievements include serving as Customer Service Manager at EMC Paradigm Publishing, where daily contact center operations were managed, and at Smiths Medical, where Cheryl led customer service and sales operations while contributing to technology transformations. Cheryl holds a Bachelor of Arts in English Language and Literature from the University of St. Thomas.