John Franco

John Franco is an accomplished professional with extensive experience in customer support and technical management. Currently serving as the Director of Customer Support at Carnegie Learning since July 2014, John oversees a national team dedicated to supporting educational software for middle and high school students, focusing on customer relationships, resource planning, and team development. Prior to this role, John worked as the Customer Engagement Manager at ComponentOne from August 2006 to July 2014, managing local and offshore teams in support and testing for .NET and JavaScript developers. John's career began at the University of Pittsburgh, where as Help Desk Supervisor, John directed a 24x7 call center supporting a large university community and managed high-visibility issues. John holds an MBA from the University of Pittsburgh Katz Graduate School of Business, obtained between 2005 and 2007.