Conchita Franco Serri, Founder, Passteur

Conchita Franco Serri has a diverse work experience in various roles. From 2013 to present, they have been working as an Ombuds Consultant at Ombud Solutions LLC, where they help organizations establish their offices of Ombuds. Conchita Franco has successfully implemented this model at two large institutions. Prior to that, they founded PingingTea in 2008, an art installation focused on resolving interpersonal conflict. In 2020, they founded Mark Lee & Franco Media, LLC, and PASSTEUR. In 2016, they founded Caroami, a platform for conflict resolution within organizations using third-party neutrals, crowdsourcing, and AI. Additionally, Conchita worked on the production of a TV series and co-wrote and edited a book called Josefa Marquesa del Pumar, which explores the life of a Spanish woman in Venezuela during revolutionary times. Furthermore, they served as an Ombuds at Pomona College from 2012 to 2021, assisting students, staff, faculty, and administrators with their concerns. Conchita Franco also worked as an External Management Consultant at Kenexa/IBM and as a Co-Founder of the Global Women's Leadership Network at Santa Clara University Leavey School of Business.

Conchita Franco Serri, Principal of Ombuds Solutions LLC, has a diverse and impressive education history. Conchita Franco holds a J.D. degree from Boston College Law School, indicating their specialized knowledge in the field of law. Furthermore, they pursued an Ed.M. degree at Harvard Graduate School of Education, demonstrating their commitment to educational studies.

In 2009, Conchita audited 38 units in Spiritual Guidance at Sofia University, showcasing their interest and dedication to this specific field. Conchita Franco also obtained a B.A. in Psychology from Universidad de Puerto Rico.

Conchita has further expanded their education by attaining two master's degrees. Conchita Franco acquired a Master of Education - EdM degree from Harvard University, emphasizing their expertise in the field of education. Additionally, they obtained a Master of Education - MEd degree from Harvard Graduate School of Education, further strengthening their educational background.

Moreover, Conchita has a strong focus on educational psychology, evident from their studies at the University of Wisconsin-Madison. Although the specific degree they obtained from this institution is not mentioned, their field of study in educational psychology highlights their proficiency in this area.

In addition to their academic achievements, Conchita has obtained certification as an Associate Academic from The Puerto Rico Academy of Arts and Sciences in November 2015. This certification recognizes their scholarly contributions and expertise. Conchita Franco also holds a Certified Mediator certification from Santa Clara County and Stanford University.

Overall, Conchita Franco Serri demonstrates a vast and well-rounded education background, combining a range of degrees and certifications in law, education, psychology, spiritual guidance, and mediation.