Raymond Ledward

Raymond Ledward is an experienced Principal Engineer specializing in Avaya solutions at Carousel Industries since May 2022. Prior roles include Avaya Field Engineer at Edge Communications, where responsibilities encompassed leading all Avaya engineering efforts for Panasonic North America, servicing 3,000 users across 10 locations. Other positions held include Technical Account Supervisor and Converged System Specialist at Strategic Products and Services, where Raymond managed high-profile accounts and advanced escalated issues. Additional experience includes roles at Phonextra, Nu, and Panasonic, focusing on software support and technical assistance. Raymond holds multiple certifications from Avaya Learning and a degree from Cisco Networking Academy.