Jim Alvin Olores

Jim Alvin Olores has extensive experience in marketplace management and customer experience, currently serving as the Marketplace Experience Manager for Quality & Training Process and Customer Experience at Carousell Group since September 2019. Prior to this role, Jim held various positions at OLX Group from March 2012 to September 2019, including PH Operations Analyst and PH Fraud Analyst, where responsibilities included monitoring trends in moderation and fraud processes, collaborating on departmental KPIs, and implementing quality assurance measures. Jim began his career as a Content Moderator and Customer Experience Agent at Apsoft Philippines and worked as a Microsoft Navision Consultant and Field Engineer at Touchmedia Philippines. Jim holds a Bachelor of Science in Computer Science and an Associate's degree in Computer Technology from Don Bosco Technical College.