Jed Bitong

Jed Bitong has extensive experience in reporting and workforce management, currently serving as a Reports Analyst in Workforce Management at US Autoparts since May 2011, where responsibilities include real-time contact center service level reporting and forecasting and scheduling of the contact center workforce. Additionally, Jed has held the position of Report Analyst at CarParts.com concurrently since May 2011 and previously worked at Sykes Marketing Services Inc. from August 2008 to March 2011 as part of the Operations Management Desk.