Grace Villalta

Grace Villalta is a skilled professional with extensive experience in member services and claims processing. Currently employed at Carrot Fertility as a Claims Processor in the Payments department, Grace plays a crucial role in enhancing the member experience through effective communication and documentation preparation. Previously, Grace served as a Care Navigator at Carrot Fertility, ensuring members received comprehensive support in reaching their family-forming goals. Prior experiences include leadership roles at Curology, where Grace improved onboarding processes, enhanced customer support through coaching, and successfully resolved high-pressure customer inquiries. Earlier roles included Recruitment Manager at Express Employment Professionals and Office Coordinator & Medical Translator at Mountain Area Health Education Center. Grace holds a degree from Broward College.