Jan Merk

Jan Merk has extensive experience in quality management and complaint management, currently serving as Team Lead in Complaint Management at Carthago Reisemobilbau GmbH since April 2018. Prior to this, Jan held the position of Complaint Manager for Customer Service Quality at RAFI GmbH & Co. KG from October 2014 to March 2018, where responsibilities included key account and distribution customer support. Earlier roles include Complaint Manager for Quality at HYMER AG and various positions in production planning and supplier quality development at Linzmeier Bauelemente GmbH and SHW Automotive GmbH, where Jan focused on supplier development, quality management, and process optimization.