Gina M. O'Brien

Gina M. O'Brien is a seasoned professional in client relations and brand representation, currently serving as a Senior Brand Ambassador and Swiss Watchmaking Specialist at Cartier since May 2018. With extensive experience in customer service, Gina first acted as a point of contact for client escalations, addressing complaints, and supporting the Ambassador team while ensuring optimal client purchase experiences across various platforms. Prior roles include a Client Relations Advisor at Convergys, Front Of House Manager and Administrator at Hotelrunners B.V., and a Production Assistant at Arvato Benelux B.V. Gina holds a Master of Library & Information Science from University College Dublin and a Bachelor's degree in New Media and English from the University of Limerick. Expertise includes Swiss watchmaking and proficiency in various software applications such as SAP and SalesForce.