Isabelle Bourne

Senior Operations Manager (cx) / Retention Manager at Carv

Isabelle Bourne is a Senior Operations Manager at Carv, where Isabelle oversees customer retention initiatives and collaborates with cross-functional teams to develop strategies. Isabelle also manages a comprehensive Customer Experience strategy and leads a team of analysts and representatives. Previously, Isabelle established Carv's Awards program, leading to industry accolades. Isabelle also devised and executed the ambassador program, collaborating with ski instructors and influencers to promote the company's product. Isabelle has a degree in Classics and Entrepreneurship.

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Timeline

  • Senior Operations Manager (cx) / Retention Manager

    August 1, 2023 - present

  • CX Manager

    April, 2021

  • Operations Analyst

    July, 2020

  • Marketing Intern

    November, 2019