Adena Glasper is a highly experienced professional with a diverse background in network operations, customer advocacy, and retail management. Currently serving as a Senior Network Operations Analyst at Carvana since July 2021, Adena focuses on optimizing freight processes and enhancing customer experiences through data analysis and cross-departmental coordination. Previous roles at Carvana include Network Operations Analyst and Senior Customer Advocate, where Adena was instrumental in maximizing logistics efficiency and advocating for customer needs. Prior professional experience includes significant positions at Nike, where Adena developed exceptional sales and customer service skills, as well as roles in brand marketing, university representation, and retirement planning. Adena holds an MBA from Grand Canyon University, a Bachelor's degree from Arizona State University, and additional certifications in computer software engineering and mobile app development.
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