Heather Doss

Heather Doss is a dedicated professional with extensive experience in claims management and employee advocacy. Currently serving as a Workers Compensation Coordinator at Carvana since January 2022, Heather oversees multi-state employee claims, collaborates with various stakeholders to facilitate effective claim resolution, and acts as an advocate for employees regarding workers' compensation inquiries. Prior experience includes roles at Travelers as an Investigative Claim Professional, Notice of Loss Coordinator, and Claims Operations Specialist, where responsibilities involved claims assignment, data analysis, and enhanced customer service. Heather's career also includes management positions at South University as an Academic Manager and in collections at Bank of America. Heather holds a Master's degree in Public Administration from South University and a Bachelor's degree in Interdisciplinary Studies/History from Northern Arizona University.