Carvana
Heather Doss is a dedicated professional with extensive experience in claims management and employee advocacy. Currently serving as a Workers Compensation Coordinator at Carvana since January 2022, Heather oversees multi-state employee claims, collaborates with various stakeholders to facilitate effective claim resolution, and acts as an advocate for employees regarding workers' compensation inquiries. Prior experience includes roles at Travelers as an Investigative Claim Professional, Notice of Loss Coordinator, and Claims Operations Specialist, where responsibilities involved claims assignment, data analysis, and enhanced customer service. Heather's career also includes management positions at South University as an Academic Manager and in collections at Bank of America. Heather holds a Master's degree in Public Administration from South University and a Bachelor's degree in Interdisciplinary Studies/History from Northern Arizona University.
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Carvana
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Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.