Carvana
Michelle Carstens holds extensive experience in risk operations and management, currently serving as Vice President of Risk Operations at Carvana since October 2018, after previously functioning as Sr. Director of Risk Operations. Prior to Carvana, Michelle was the Vice President of Operations at Prosper Marketplace for one year. Michelle's earlier tenure at American Express spanned over 13 years, where roles included Director of Fraud Operations for Emerging Products and Proprietary Card, Director of Merchant Risk Operations, and Director of Service Engineering, focusing on managing fraud and credit risk as well as project management and process optimization. Michelle began their career as a Support Specialist at TCS Management Group from 1995 to 2001. Michelle earned an MBA in Finance and Strategy from Vanderbilt University's Owen Graduate School of Management and a Bachelor's Degree in Engineering Science with a focus on Management of Technology from Vanderbilt University.