Daniel Steven Acuña Lesmes

Daniel Steven Acuña Lesmes is a seasoned professional in customer experience with a robust background in data analysis and complaint resolution. Currently serving as Customer Experience Team Lead at Carwow since September 2021, Daniel excels in deriving actionable insights from customer interactions to inform strategic initiatives. Previous roles include working as a Customer Experience Specialist at Carwow and a Customer Service Advisor at BookingGo, where bilingual communication in Spanish and English was key to addressing customer queries efficiently. Daniel's experience spans account management at Element Events UK and private tutoring at Tutor Doctor, complemented by early roles as a presenter with Mad Science and as a Deliveroo rider. Daniel holds a Bachelor's degree in Neuroscience from The University of Manchester.