Tori Hammack

Tori Hammack has a diverse work experience in various roles and positions. Their most recent position was as a Sales Support Analyst at CAS since October 2021. Prior to that, they worked at ProStratus as a Customer Solutions Specialist from October 2020 to October 2021. Tori also has experience as an Information Technology System Engineer at DataServ from September 2019 to October 2020.

Their earlier work experience includes roles as a Network Analyst and IT Operations Technician at Nationwide from December 2016 to September 2019. At Nationwide, they were responsible for providing research and analysis of failing applications to minimize customer impact, initiating outage calls, resolving issues, and communicating with stakeholders during high priority application outages.

Tori also worked as a Help Desk Analyst at Randstad Technologies US from August 2015 to December 2015, where they performed password resets and provided support for sales force laptops and company VPN/Remote solutions.

Before that, they worked at The Ohio State University in various roles, including Incident Response Specialist, Customer Service Representative, and Technical Support Representative. In these roles, they provided technical support, performed troubleshooting and repair, conducted maintenance testing and cleaning, and assisted faculty, staff, and students with IT-related issues.

Overall, Tori Hammack has a strong background in IT support and has developed skills in areas such as troubleshooting, customer service, and technical analysis.

Tori Hammack obtained their Bachelor's Degree in Human Resources Management and Services from The Ohio State University Fisher College of Business, completing their education from 2012 to 2016. Additionally, they obtained certifications in G Suite from Google and JAMF Certified Associate from Jamf in May 2020.