Grit Springer

Grit Springer has extensive work experience in technical support and customer service roles. Grit currently holds the position of Technical Support Manager at casavi GmbH since September 2022. Prior to that, they worked at Wolters Kluwer Deutschland as a Customer Service Technical Coordinator for LSW Germany from March 2022 to August 2022. Grit's career started at BS Software GmbH in July 2000 as an IT-Support, where they worked until February 2022.

Grit Springer's education history includes graduating from Samuel-von-Pufendorf-Gymnasium with an Abitur degree in 1997. Before that, they attended Taylor Wessing from 1997 to 2000, where they earned a Rechtsanwaltsfachangestellte degree.

In addition to their formal education, Grit Springer has obtained various certifications. Grit has completed courses on Building Resilience, Managing a Customer Service Team, Business Englisch: Erfolgreiche E-Mails verfassen, From Excel to SQL, How to Set Goals When Everything Feels Like a Priority, Communicating through Disagreement, Creating Positive Conversations with Challenging Customers, Customer Service Foundations, Customer Service Leadership, Customer Service: Creating Customer Value, Customer Service: Handling Abusive Customers, Customer Service: Managing Customer Expectations, Customer Service: Motivating Your Team, De-Escalating Conversations for Customer Service, How to Give Negative Feedback to Senior Colleagues, Innovative Customer Service Techniques, Learning Slack, Managing Your Anxiety While Presenting, Measuring the Value of Customer Service, and One-Minute Habits for Hybrid and Remote Working Success. These certifications were obtained between April 2022 and August 2022 from LinkedIn.