Heather Irwin

Heather Irwin has significant work experience in project management and customer services. Heather has worked in various roles at different companies, including Cash Connect, Cash Depot, Morphis Global Currency Supply Chain Management, and Diebold.

At Cash Connect, Heather started as a Consultant in July 2015, where they led cross-functional teams and executed concurrent projects to enhance the customer experience. In January 2021, they were promoted to Assistant Vice President Senior Project Manager.

At Cash Depot, Heather worked as a Consultant from 2016 to 2018. Heather developed and launched customized applications to improve field service logistics and automation. Heather also managed project management processes and provided end-user training.

At Morphis Global Currency Supply Chain Management, Heather held two roles. As Vice President of Customer Services from August 2014 to June 2015, they oversaw currency supply chain implementations and software development customizations. Heather also served as the voice of the customer and implemented improvements based on customer insights. From September 2008 to August 2014, they served as the Director of Implementation and Training, managing customer implementations and providing training and coaching for successful application rollouts.

At Diebold, Heather worked as a Senior Account Coordinator/Buyer from 2004 to 2008. Heather managed the Wal-Mart ATM portfolio and strengthened client relationships through excellent service and support. Heather also analyzed processes and implemented improvements to drive satisfaction and retention.

Overall, Heather Irwin has extensive experience in project management, customer services, and account coordination, with a focus on delivering service improvements and enhancing the customer experience.

Heather Irwin holds a Bachelor of Business Administration degree from Franklin University. However, no specific information regarding the start and end years is available.