Stephanie Jackson

Stephanie Jackson is an experienced quality assurance professional with a strong background in outcome testing and customer interaction monitoring. Presently serving as an Outcome Test Analyst at Zempler Bank since February 2020, Stephanie ensures service excellence and compliance with Consumer Duty requirements while providing coaching support to senior management for continuous improvement. Previous roles include Quality Monitoring & Outcome Assessor at Sainsburys Argos and Quality Assurance Analyst at Reed in Partnership, where critical analysis and quality standards were prioritized. Stephanie's career began at Barclaycard as a Quality Analyst, where extensive auditing and performance coaching were key responsibilities. Educational accomplishments include studies in Psychology and Sociology at Hugh Baird College and GCSE qualifications from St George of England.