Allison M.

Allison M. is an experienced IT professional currently serving as the ITOM Practice Supervisor and Solution Architect at Cask since July 2020, where responsibilities include building relationships with customers and ServiceNow teams to deliver transformative solutions using the ServiceNow platform. Prior to Cask, Allison worked at Lands' End as a Senior Tech Services Technician, focusing on the development and support of the ServiceNow environment, including workflows, troubleshooting, and support documentation. Additional experience includes roles as a Laboratory Technician at Boehringer Ingelheim and Technical Assistant at Iowa State University, where technical support and procedural documentation were key responsibilities. Allison holds a Bachelor of Science degree in Biology from Iowa State University, completed in 2006.