Michelle Happ is a seasoned IT professional with extensive experience in service management and consulting. Currently serving as the ServiceNow Platform Product Owner at Citizens since September 2024, Michelle previously held the position of Senior Business Consultant and Associate Director at Cask, where responsibilities included leading customer-focused service management initiatives and mentoring business analysts. Over a nearly two-decade tenure at The Hartford, Michelle contributed significantly in various roles, including Manager of ITSM Strategy & Tools, where process evaluations were conducted using LEAN, Agile, and DevOps methodologies. Michelle's earlier career includes roles at Associated Spring Group and Barnes Group, where foundational IT skills were developed, including help desk management and database automation. Michelle holds an Associate's Degree in Computer Science from CT State Tunxis.
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