Nick H. is an accomplished IT professional with extensive experience in service management and digital transformation, currently serving as an Architect - ITOM at Cask since May 2023. Previously, from September 2008 to January 2023, Nick held the position of Service Management Platform Architect at Newell Brands, specializing in ServiceNow implementations across ITSM, ITOM, ITAM, and GRC modules. Nick's expertise includes designing integrations with various systems, delivering complex customer solutions, and ensuring technical quality on projects. Prior roles include IT Service Desk Manager and Lead at Rawlings Sporting Goods, IT Director at i3 Technology Group, Service Technician at Midwestern Telephone, Network Analyst at SiriCOMM, and IT Technician at Brass Eagle. Nick holds a degree from DeVry University and is committed to continuous improvement in IT processes and user experience.
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