Dallas Frazer

Dallas Frazer is an experienced professional with a diverse background spanning multiple sectors, including customer success, recruitment operations, government, and military service. Currently serving as a Senior Customer Success Manager & Coach at GoodTime.io, Dallas manages a portfolio of approximately 40 clients, driving onboarding and product adoption to ensure value realization and renewals. Previously, Dallas held the position of Recruitment Operations Lead at Shopify, overseeing a remote team of 15 coordinators while implementing tools for candidate engagement. As Defence Office Manager at the Australian High Commission in Ottawa, responsibilities included managing office administration and financial oversight. Dallas's career began as a Logistics Officer in the Australian Army, where expertise was developed in leadership, logistic planning, and project management. Academically, Dallas holds an MBA and several other degrees in business, planning, sociology, and graphic design.