John Henwood

John Henwood is an experienced leader in customer success and investment, currently serving as a Limited Partner at GTMfund since July 2022, focusing on B2B SaaS startups. Previously, John held various leadership roles at Productboard, including VP of Customer Success and Senior Director, where responsibilities included managing global customer success operations for a customer-centric product management platform. John has also contributed to the Vancouver Customer Success Community as a co-leader and has held multiple positions at Hootsuite, including Director of Customer Success for the Americas. Additional experience includes a role as Sponsor Relations Manager at Startup Canada and co-founding MySeatz Ltd, along with serving as International Client Manager at MLS International College. John holds a BA (Hons) in Sports Management and Leadership from the University of Southampton.