Frances Mesa-Pla

Frances Mesa-Pla is a skilled Customer Success Manager at Catalina USA since August 2021, previously serving as Manager of Global Accounts at HelmsBriscoe from March 2022 to August 2023. With a diverse background in the hospitality industry, Frances held several key roles at The Westshore Grand, including Director of Front Office and Conference Services Manager, where responsibilities included enhancing guest service operations and managing event execution. Earlier experience features positions at The Alexander Hotel and All About Entertainment INC., emphasizing event coordination and client relations. Frances holds a Master of Science in Hospitality and Tourism Management from Florida International University and a Bachelor's degree in Communications from the University of Tampa.