Jonathan Wang

Jonathan Wang is a seasoned leader in customer success with extensive experience in enhancing customer experiences and driving growth. Currently serving as the Director of Customer Experience at Workiz, Jonathan oversees all post-sales functions and develops strategies to optimize customer satisfaction. In addition, Jonathan contributes as a Growth Coach for Catalyst Software, mentoring aspiring Customer Success Leaders. Prior roles at Procore Technologies include Senior Manager and Manager of Customer Success, where Jonathan was instrumental in increasing renewal rates, reducing churn, and cultivating a customer-centric culture across various departments. Jonathan's career began in business development at Invoca and as a Financial Associate at Cetera Advisor Networks LLC, following a Bachelor of Arts in Business and Economics with an emphasis in Finance from Westmont College.