Laura Granville, CCSM-5

Laura Granville, ACC, FCPC, is an experienced professional in customer success and account management with a robust background spanning over two decades. Laura has held significant roles at various companies, including serving as Enterprise Customer Success Manager at XFactor.io and Senior Enterprise Customer Success Manager at UserTesting. Prior positions include Senior Client Success Manager at Searchmetrics and Manager of Program Development and Customer Success at Simco. Laura has also developed client onboarding and engagement strategies at Radford and managed surplus property sales at Stanford University. Laura holds a Bachelor of Arts in Liberal Studies from San Jose State University, a Change Management Leadership Certificate from Cornell University, and further education from Villanova University.