Shawn Riedel

Shawn Riedel is an experienced customer success and philanthropy leader with a diverse background in driving strategic initiatives and operational excellence across multiple organizations. Until September 2024, Shawn served as the Chief Philanthropy Officer after working as a Fractional Customer Success Executive Leader at F/cs from January 2018. Prior roles include positions at ESG as an Executive Customer Success Consultant, Rimini Street in various leadership capacities, and Oracle Corporation as a Principal Success Consultant. Shawn's expertise encompasses the development and implementation of customer success strategies, operational management, and enhancing client experiences to maximize retention and satisfaction. Education includes a degree in History from Kansas State University and specialized training from Gainsight University.